Shipping Policy for Murphy's Pet Supplies

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Thank you for choosing Murphy's Pet Supplies for your pet care needs. We aim to provide you with the best possible shipping experience. Please review our shipping policy outlined below:

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Dispatch Time:
Estimated dispatch timeframes depend on the individual Supplier and will usually be 1-2 working days after payment has been received. We cannot guarantee delivery on any specific dates or times. However, we will do our best to communicate with you via email should any unforeseen circumstances arise. Delivery timeframes start after payment has been received and the item has been dispatched from the Supplier’s warehouse.

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Delivery Locations:
We offer shipping within Australia. Please note that we are unable to deliver to P.O. Boxes, Parcel Lockers, or Parcel Collects via Australia Post.

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Shipping Carriers and Services:

1. Australia Post:
   - Signature on delivery can be requested on parcels above 1kg at no additional cost.
   - Parcels are sent with either Parcel Post or Express Post.
   - Customers will receive a confirmation email with a tracking number.
   - Missed deliveries will be taken to the closest Post Office for collection.

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2. Aramex:
   - Customers will receive an email confirmation with a tracking number.
   - Aramex offers Authority to Leave (ATL) service and signature-required services.
   - Missed deliveries will be taken back to the nearest collection point or depot.

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3. Allied Express:
   - Customers will be contacted before delivery via SMS or phone.
   - Missed deliveries will be followed up with instructions for collection or re-delivery.

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4. Border Express:
   - Missed deliveries will result in a ‘Sorry We Missed You’ card with instructions for collection or re-delivery.

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5. CouriersPlease:
   - Deliveries are ‘Signature Required’ with various options for delivery preferences.
   - Customers can track their items using the allocated tracking number.

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6. Direct Freight Express:
   - Customers will receive an email confirmation with a consignment note and customer reference number.
   - Missed deliveries will be notified via email or SMS for re-delivery.

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7. Hunter Couriers:
   - Customers will receive a tracking number via email.
   - Missed deliveries will be returned to the depot for re-delivery arrangements.

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8. Sendle:
   - Customers will receive a confirmation email with a tracking number.
   - Missed deliveries will result in a card or collection point pickup.

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9. StarTrack:
   - Offers real-time tracking and electronic proof of delivery.
   - Missed deliveries will be taken to the closest Post Office for collection.

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10. TNT Australia:
    - Missed deliveries will be left without signatures unless specified otherwise by the customer.

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11. Team Global Express:
    - Missed deliveries will result in a card with instructions for collection or re-delivery.

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Tracking Orders:
Customers can track their orders using the provided tracking number or consignment number, depending on the carrier, through our tracker

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Undeliverable Postcodes:
If a customer provides an undeliverable postcode, the order will be cancelled and refunded automatically via email.

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Missing or Damaged Packages:
In the case of missing or damaged packages, the Supplier will be held liable. Please refer to our Supplier Service Level Agreement for more information.

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Incorrect Shipping Address:
Once an order is received, the details cannot be changed. Customers are encouraged to double-check the accuracy of their shipping address before placing an order to avoid additional charges for reshipment.

For any further inquiries regarding shipping, please feel free to contact Murphy's Pet Supplies customer service at cs@murphyspetsupplies.com.au

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Thank you for shopping with us!